https://www.myunityconnect.com/resources daily 0.75 2026-03-20 https://www.myunityconnect.com/resources/desktop-guide monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631185882062-BTEMP8TL5M7XXV091SDY/UC-Login-Screen.png How To Guides - Desktop Client User Guide https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631187087404-CPKIEJ1OTRCIKBPH0CXP/UC-Desktop-Users-Screen-1536x1065.png How To Guides - Desktop Client User Guide - Users After logging in, you will notice a column of apps along the left sidebar, with Users being the first. The image below displays all users on your account and whether they are presently logged into the client or not. For ease of use, you can also filter for "online only" with the toggle at the top of the page. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631187638559-BUEPC0FM1JHK5VIZ2W38/UC-Desktop-Individual-User-Call-out.png How To Guides - Desktop Client User Guide A vertical green line on the left side of their card means they are currently logged in and active on the Desktop or Mobile Client. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631187927952-UING7B2MTB16TISW2MCD/UC-Desktop-Edit-Group-1-1536x1122.png How To Guides - Desktop Client User Guide - User Groups You can also sort users into groups using the group icon next to the "Online Only" filter. This is good for grouping people into teams or perhaps for the team members you communicate with most often. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631188374526-JEGADZRJV23XLIRMX0L0/UC-Dektop-Calling-Out-1536x1066.png How To Guides - Desktop Client User Guide - Calling Out To initiate a call, click on the dial pad icon, located in the bottom left corner of the screen. This will bring up a dial pad, You can type in the number you would like to call or simply copy and paste the number in. Clicking on a Telephone Link on a web page will autofill this for you too. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631188458798-TXYTO82DQI0FKS2D8MXL/Ooma-calling-screens.png How To Guides - Desktop Client User Guide - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631189561417-WG3HZMBPDX5NH8WBPFCK/UC-Desktop-Receiving-a-Call-1536x1125.png How To Guides - Desktop Client User Guide - Receiving a Call When you receive an incoming call on the Unity Connect Desktop Client, it will ring aloud through your chosen audio output and appear in a box in the bottom left corner of the screen. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631191027676-EXZ9IN6XECPL9VB3B0F1/UC-Desktop-Chat-1-1536x1114.png How To Guides - Desktop Client User Guide - Make it stand out Chat As outlined above, you can initiate an instant chat and share files with any user on your system by clicking the chat speech bubble on the right hand side of each user's card. This will automatically take you to the Chat app, which is located below the Users app in the sidebar. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631807094680-X25FPF9P29VAOSHJGVU6/UC-Desktop-chat-2-1536x1112.png How To Guides - Desktop Client User Guide The the tools at the top of the chat screen provide the option of creating a new chat conversation or quickly searching for past conversations. Chats can be with groups as well as individual users, for easy collaboration across teams! https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631807426106-CCX9XMDIFJP8P311PSND/UC-Desktop-Conference-1536x1070.png How To Guides - Desktop Client User Guide Conferences The Conferences app displays a full list of all the virtual conference rooms active on your account. In addition to being able to quickly join and leave your rooms with a click of the mouse, each of the rooms behave like their own instant chat too. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631807585702-EBWI2NUIUP7LN0KD8C8W/UC-Desktop-Call-History-1-1536x1046.png How To Guides - Desktop Client User Guide - Call History The next feature in the sidebar is Call History. Here you can see a full record of your recent call history, the status arrows indicate which direction the call was made in and whether the call was indeed answered or not. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631807683661-ZXB70YL6FTCYVZ0AN5T2/UC-Desktop-Call-History-2-1536x1063.png How To Guides - Desktop Client User Guide Voicemail This page also displays all of your voicemails. You can listen, download and delete through the Desktop Client itself. It will also have all of your call recordings, if you have call recording enabled on your seat. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631808031058-PLDG7PY3GNH53RAQEGSZ/UC-Desktop-fax-4-1024x700.png How To Guides - Desktop Client User Guide - Faxes To access your faxes, click on Faxes in the sidebar; this will bring up your fax history. You will be able to see the time and date, the direction (inbound or outbound), which number the fax was sent to or received from, the number of pages, the PDF attachment and the status of the fax. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631808147952-QTK3XUDRRO6ESDHTSFIJ/UC-Desktop-Fax-2-1024x702.png How To Guides - Desktop Client User Guide - Make it stand out To send a fax, click Send Fax. Enter the destination number (without the +1), attach your PDF document, which can be up to 8MB in size, and click Send Fax. The popup will then close and you can view the status of your fax in the history. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631808322747-7IQV1VEWAPWB175W4K8F/UC-Desktop-fax-4-1024x700+%281%29.png How To Guides - Desktop Client User Guide If you would like to delete a fax, click on the box to the left of the line you'd like to delete. The red Delete button will light up and a count of how many you've selected will show up. Click Delete and your faxes will be removed from the history. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631808901993-D0R58ONA8PQIB2V72RKD/UC-Desktop-Settings-1-1024x819.png How To Guides - Desktop Client User Guide - Settings & Account Another key feature of the Unity Connect Desktop Client is that it’s designed to be a one stop shop to manage your user account. So, in addition to the user portal, you can now update your settings right through the client. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631809041827-B550ZZVOL1MPI1EMT58Z/UC-Desktop-Settings-2.png How To Guides - Desktop Client User Guide - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.myunityconnect.com/resources/voicemail monthly 0.5 2022-01-07 https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631812390098-5F26BIJUNFG9SG41WRPF/Unity-Connect-TUI-1024x725.png How To Guides - Voicemail Access and Record Greeting - Voicemail User Map The voicemail user interface map below demonstrates how to access all the voicemail options available to you when dialing into your voicemail from your phone or via an external number. These options will also be available via the desktop/mobile client by dialing *97. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631812543363-3FG1NAACRS7KD26BQVER/Unity-Connect-voicemail-access-thru-call-history-1024x746.png How To Guides - Voicemail Access and Record Greeting Step 1: Log into your Desktop Client with your credentials and account info. Step 2: Click on Call History from the menu bar on the left. Step 3: Click on the tab Voicemails under Call history. Step 4: Click on the Play, Download, or Delete, buttons according to the action you'd like to take. Step 5: To listen to new messages, press 1. To listen to saved messages, press 2. To record or change your greeting, press 5, then press 1. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631812811909-3I1BTRSMUN5VXBPCCP99/UC-Mobile-Access-voicemail.png How To Guides - Voicemail Access and Record Greeting - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631812919750-FLRLAQJ3ELOP0SQJQ4DP/UC-Mobile-Access-voicemail-call-details.png How To Guides - Voicemail Access and Record Greeting - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.myunityconnect.com/resources/porting monthly 0.5 2021-09-17 https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631888992275-SN86UU1ZTT2R5PRBAF3Z/Sample-Bell-Phone-Bill.png How To Guides - Phone Number Porting Guide https://www.myunityconnect.com/resources/category/Saving+Money monthly 0.5 https://www.myunityconnect.com/resources/category/How+To+Guides monthly 0.5 https://www.myunityconnect.com/pricing-features daily 0.75 2024-10-24 https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631815244955-JTWHWU6HTP0G8MC2LVLL/Plans.png Pricing and Features - Unity Connect Plans & Features The affordable, subscription based business phone system that is packed with features and capabilities. Built for Canadian small, mid-sized and enterprise businesses. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/6fcf32ec-ef76-4a1d-9779-d8d8fadad422/Unity+Connect+Plans.jpg Pricing and Features - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.myunityconnect.com/devices daily 0.75 2022-06-08 https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630608889449-JYR2E9MB34RXRKL2BBCN/t31p.jpg Devices - Make it stand out The T31P has a LCD graphical display with a sleek all black design. The T31P features PoE and HD audio. It is easy to use and supports the Opus codec making it an easy pick for any business. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630608908803-X6BLI9EI895VOUFA83R4/t43u-front.jpg Devices - Make it stand out The SIP-T43U IP phone is a 12-line IP phone that comes with a 3.7-inch large black-and-white screen and the EXP43 support. United Yealink Optima HD Voice technology and wideband codec of Opus, the T43U awards you the superb audio quality and crystal-clear voice communications. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630608923377-OOTTPQIFYQLHQUS5MAGH/t46u_2.jpg Devices - Make it stand out The T46U has an elegant appearance and a powerful chip. It features Opus support for better audio quality as well as noise filtering and acoustic shield. The T46U has 2 USB ports and can be connected to Wi-Fi. In addition the T46U can be expanded to add up to 20 physical keys on each page with dual-color LEDs. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630608979599-BH75CJSP7AKZFI7EGFUF/6863i-760x450.jpg Devices - Make it stand out The Mitel 6863 is a 2 line HD voice entry level VoIP phone in the Mitel 6800 series of powerful and modern phones. Designed with professional workers in mind the 6863 features a 2.75 monochrome pixel display, 3 programmable keys and Dual 10/100 RJ45 ports. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630609058103-O7OIGAWUQIEWMBZSP30F/6865i-760x450.jpg Devices - Make it stand out The Mitel 6865 is a 9 line HD voice VoIP phone in the Mitel 6800 series of powerful and modern phones. With support for up to 3 expansion modules, Dual Gigabit Ethernet ports, and 8 programmable keys the 6865i has been designed for the small to large business market. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630609125767-GLAETSF2U26X73YCE5LZ/photo-ps-Mitel-6867-SIP-Phone+%281%29.jpg Devices - Make it stand out The Mitel 6867 is a 9 line HD voice VoIP phone in the Mitel 6800 series of powerful and modern phones. The 6867 supports many advanced business telephony features including a color 3.5" QVGA display, DHSG/EHS headset support, and support for up to 3 expansion modules. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630609308574-7HEWX0WPEHD28Y9HK6WD/untitled_design_5_17.png Devices - Make it stand out A no compromise and professional headset. Superior sound quality, 3.5mm jack or USB connection. Comfortable design for all day operation. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630609398055-E3SAT7VTSEGG7XT268XR/evolve_65.png Devices - Make it stand out Jabra Evolve 65 comes in mono or stereo. Bluetooth connectivity up to 100ft with 7 hours talk time. Works with desk phone, PC or Mobile phone. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630609480494-VMSGZGP13HDGMPVWOG1O/untitled_design_2__5_1.png Devices - Make it stand out Road warriors need a headset that simplifies life. Sits around the neck, answers call when unclipped. Noise cancellation with up to 14 hours talk time. Premium sound quality. Sweat and moisture resistant. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630609602882-14G4KE4MZ8ALGK4VFIDL/cp920.jpg Devices - Make it stand out The Yealink CP920 is a Touch-sensitive HD IP Conference Phone CP920 that simplifies communication for businesses with small to medium-sized conference rooms with features such as echo cancellation, 3-way audio, and a full duplex speakerphone. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630609762921-JTHSJOLBQV43GYDZLLSI/AC14113.jpg Devices - Make it stand out The Yealink CP960 Conference Phone with two wireless microphones is an Android-based voice conferencing unit that allows medium to large conference phones the ability to communicate with crystal-clear audio quality. You can add an external microphone or connect wired and/or wirelessly with smartphones, PC's, tablets via Bluetooth or using a Micro-B USB cord. https://www.myunityconnect.com/unity-connect daily 1.0 2026-02-02 https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1630675407707-SBNWIIHB648560KXXZ3Z/Unity%2BConnect%2B-%2BWebsite.jpg Unity Connect https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/dbb4d1b3-ac66-4a78-9dee-cad1e0812209/Communication.png Unity Connect - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631814508218-ADXG1YIJRZ2XBKJJW6K6/Anywhere+%281%29.png Unity Connect - Work from Anywhere with Unity Connect. Need to head out but afraid of missing an important business call? Always be in the loop with the Unity Connect mobile app. With scalability, robust features, and cloud-based resilience, Unity Connect empowers your organization to revolutionize communications, projecting a unified identity across all present and future physical sites. Accessible on Android or iOS mobile devices, Windows or macOS PCs, and a wide array of IP desk phones, our platform ensures seamless functionality from anywhere in the world with a reliable high-speed internet connection. Unity Connect is a fully hosted “in the cloud” platform which delivers all the advantages of a modern premise-based unified communications solution https://images.squarespace-cdn.com/content/v1/61268f14c8c6171eb36b7053/1631814756579-Q6YM84YJ13CAEURV4U6E/secure.png Unity Connect - Reliable, Redundant and Secure. Welcome to Unity Connect, where reliability is paramount. Our platform is strategically hosted across geographically distributed data centers, ensuring uninterrupted service delivery even during large regional events. With our two Canadian data centers spanning over 4,500 kilometers apart, you can trust that any unlikely incidents at one center won't disrupt your communications. Our seamless failover system swiftly redirects services to another data center, minimizing downtime to keep your operations running smoothly. Unity Connect is redundant and offers an SLA of 99.999% uptime. Embedded within the security and resilience provided by Unity Connect's cloud infrastructure is a straightforward management and support system. You gain control over call routing and administrative functions without the necessity of certification in multiple technologies or the reliance on a dedicated IT team for. Opt for the convenience of tapping into Unity Connected Solutions' support team, seamlessly integrating them as an extension of your own. https://www.myunityconnect.com/quote daily 0.75 2025-09-25 https://www.myunityconnect.com/apps daily 0.75 2026-01-19 https://www.myunityconnect.com/eula daily 0.75 2024-12-20 https://www.myunityconnect.com/emergency-calling daily 0.75 2024-12-20 https://www.myunityconnect.com/status-page daily 0.75 2024-09-30