Emergency Calling Notice

I understand that the Service allows calls to emergency services number. However, I understand that calls will fail if there is a power outage or my Internet or mobile data connections fail. I also understand that neither Unity Connected Solutions nor any of it’s partners may be able to provide an emergency organization with accurate caller location information.

With the Unity Connect telephone service, you may have the option to select a phone number that does not correspond to your geographical area. Your Unity Connect device will also work anywhere you take it, so long as it has a broadband connection to the Internet, which means you must inform Unity, or, if applicable, your administrator, of your actual physical address, no matter what telephone number you have, and you or your administrator must update that physical address any time you move.

If you do not provide your correct physical location to Unity when you set up your account, or if you do not update that information when you move your Unity Connect device, your emergency calls may be routed to an emergency response center in the wrong location, and/or the wrong address and phone number may be provided to the emergency response center, resulting in potentially lengthy delays in the arrival time of the emergency responders.

When you first provide Unity with your registered location, and when you update it, there may be a delay in that information becoming available to properly route your calls to the correct emergency response center and to provide the emergency response center with your correct location.

As a result of the above, the emergency operator answering the call may not have your call-back number or your exact location, so you must be prepared to provide this information to the operator. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak.

I authorize Unity to disclose my name and address to third parties involved with providing emergency services to me, including but, not limited to, call routers, call centers, and local emergency centers.

Unity does not support messaging services (including but not limited to SMS and MMS) to any emergency services, including accessibility to emergency services by users with disabilities.

By clicking on “Accept”, you acknowledge that you have read and understood this Emergency Call disclaimer and the limitations it describes.