Unity Connect

The affordable, subscription based business phone system that is packed with features and capabilities.

Built for Canadian small, mid-sized and enterprise businesses. 

Secure, Reliable Data Centres in Canada

Unity Connect is cloud business phone system that is ideal for any sized organization in Canada. Unity Connect offers a set of capabilities that rival premise-based telephone systems or PBXs. Unity Connect includes capabilities that would not be available on older PBXs and is often available for an additional fee or a higher priced tier with competing cloud phone systems.

Unity Connect is housed in data centres in Toronto and Vancouver, to provide Canadians with a secure, reliable and redundant business phone system. (It's available in 5 other DCs - Chicago, San Jose, London, Melbourne and Tokyo - for customers with offices outside of Canada.)

All-Inclusive Pricing

Your monthly fee includes all support, MAC (Moves, adds, changes), hosting, updated, upgrades and unlimited local and Canadian Calling*

Powerful Features

Includes features that make your business more efficient. Automated attendant, Voicemail, Follow Me, Conferencing, Call Centre,  Hot Desking and more.

Choose your Device

Unity Connect is manufacturer agnostic and lets you choose from a wide variety of SIP compliant handsets and headsets.

It comes with included desktop and mobile clients.

Unity Connect Seats

Courtesy

Essentials

Advanced

Call Centre

Core Service: 

Phone Number, Extension, Unlimited Domestic Usage 1,2, HD & Secure Voice

Telephony Functions:

Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant

Integrations / API access / Custom Applications (fee based)

Cell
Cell

Call Recording

Cell

Ad-Hoc

Always On

Always On

Call Monitoring (Whisper/Barge)

Cell
Cell

Voicemail Transcription

Cell
Cell

Call Centre Functionality:

Unlimited Queues, Unlimited Agents, Reporting, Callbacks, Intelligent
Call Reporting, Visual IVR, Multiple Call Distributions, Call And Hold
Time Announcements, Call Center APIs, Skills-Based Routing

Cell
Cell
Cell

Note: Customers can mix and match seats. You may have several guest or lobby phones, that only require the Courtesy seat license, many core users that can use the Essentials seat license, a few users that require integration to say, Salesforce that require the Advanced seat license and a few supervisors and agents in your call centre that require the call centre seat license.

1. includes North American wide calling, subject to Fair Use Policy and excludes calls to Alaska, Hawaii, Mexico, Puerto Rico, Mariana Islands, Guam, Virgin Islands, American Samoa, Wake Island,  Midway Islands, Kingman Reef, Johnston Island, Northwest Territories, Yukon, Nunavut, and certain other locations within the North American Numbering Plan area, as well as calls to content providers (e.g., 900, 976), premium services (such as 411) or operator assisted calls (such as 0+, 00+).

2.  International calls are extra and are charged at a cost/minute.  Please call for a quote.

EASY TO DEPLOY

We can have you up and running in days, not weeks or months

Because Unity Connect is a cloud based phone system, it doesn't take weeks or months to deliver, install and configure equipment on your site. If you have a good internet connection, you are good to go.

Ideal for working from home. You can use the included desktop and mobile client immediately. We can provide temporary numbers while getting any existing numbers ported over.

You can even add a range of headsets and handsets to round out your system.

Want more information?

We would love to answer any of your questions. We have a lot of experience working with over 2,000 customers across Canada helping them with their communications needs. Call or email us or use the contact us form.

877-736-2842 or 905-952-2540

Sales@UnityConnected.com