Pricing & Features

A single, simple, affordable price

Price Per User


Over 50 telephony features including:

  • Hold, Transfer, Conferencing
  • Voicemail and FAX server built-in
  • Mobile client: iPhone/Android
  • WebRTC client: works on any desktop (PC, Mac, etc)

Includes unlimited Local and Canadian Long Distance*

(*Excludes some parts of The Yukon, The Northwest Territories, Nunavut and the far Northern Provincial areas)

Selected Unity Connect Features

  • Announcements
  • Call Blind Transfer
  • Call Flows (Day/Night Mode)
  • Call Monitoring
  • Call Routing
  • Conference Centre (Rooms)
  • Do Not Disturb
  • Hunt Groups
  • Paging
  • Voicemail
  • Automated Attendant
  • Call Block
  • Call Forward
  • Call Parking
  • Call Transfer
  • Contacts (Import)
  • FAX Server
  • IVR (Menus)
  • Parking
  • Voicemail to Email
  • Call Barge
  • Call Broadcast
  • Caller ID
  • Call Pickup
  • Call Waiting
  • Dial by Name
  • Follow Me
  • Music on Hold (MoH)
  • Ring Groups
  • Time Conditions
  • Call Announced Transfer
  • Call Detail Records (CDR)
  • Call Intercept
  • Call Queues
  • Conference Calling
  • Direct Inward System Access (DISA)
  • Hot Desking
  • Operator Panel
  • And many more...

Most Affordable?

Big claim, we know. We have done our homework and looked at all the competing cloud or hosted systems. You can check their websites as well. (As of July 2019 – prices may change in the future.)

So here are some key points from other vendors who offer cloud solutions in Canada. Even when offered by major Canadian service providers the solution may still be hosted in the U.S., so be careful, or ask, if this is a concern. In the recent past, many only offered US$ payment terms, although several now offer a CAD$ fee – albeit marked up to account for the exchange rate. If the exchange rate worsens, your future renewal contract price will likely go up accordingly.

Finally, while ‘only’ a few dollars more, these add up over the lifetime of a contract. So call us, we are always available to provide a quick quote.

Eliminating Cable TV like Pricing

Cloud vendors have adopted Cable TV like pricing. How frustrating is it when you find you need to pay more for your Cable TV package because they have included one or two popular channels in another, additionally priced, tier? It’s not by chance or a coincidence. They know what they are doing.

Well, so do most cloud phone vendors. In order to maximize revenues they have created many pricing tiers. Each with a popular feature you may commonly use today in one of those higher priced tiers. Names like Essential and Standard are code for stripped down tiers.

Don’t get caught. Do your homework properly – give us a call – or do both!


Their ‘Essentials’ package at $24.99 is $6.99 or 40% more than our price and is limited to 10 users.

What if your business has more than 10 users? Their next lowest price is their ‘Standard’ package at $29.99. This is a huge $11.49 or 67% more per month than us and offers about the same except we also offer FAX service and Voicemail to Email. Their Voicemail to Text comes in their Premium tier at $39.99 per user per month – way more than twice our price.

Yes, they do offer some sophisticated features when they get into those higher tiers but you would then be paying a lot for features that you could purchase as a separate application from another vendor for a lot less.


Now finally offered in CAD$, it comes with the funky name Virtual Office Edition X2, X5, X6. Any product with an X in the name must be good right?

Their X2 edition is close to our offer but at $33 per month is almost double our price – okay, 83% more to be precise. It has limited conference capabilities – 5 participants (when nearly all PBXs offer at least 6 built-in) and no Attendant/Receptionist – you have to go to the X5 version at $46 per month to get those features! Crazy price. Sure, that level includes some other neat features but my goodness that is a jump.

The addition of the extra functionality in the higher price tiers is intended to make it appeal to larger enterprises but doesn’t help the typical Canadian small or midsize business.


Telus Business Connect is actually the RingCentral platform, so the same comments above apply. Pricing is almost the same but $0.01c higher than RingCentral.

Telus offer a lower price version called ‘Mobility’ (which may not be based on RingCentral.) This appears to be more of a direct competitor to Rogers Unison in that it ONLY supports mobile phones. It is less than our price at $15 per month – but the small print shows that you must have a Telus wireless plan. If not, it jumps to $20. And has substantially less functionality to support a business – especially a bricks and mortar business.


Rogers doesn’t really offer traditional business phone systems but have launched a cloud service that works for Mobile phones only, called Unison. As mentioned in the Telus comparison, their Unison offer is geared towards very, very small and mobile only business.

It starts at $15 per month but as with Telus, requires buying and paying for a Rogers wireless plan. It offers a lot less functionality than us and you must pay additional per month for Attendant capability and Hunt Groups.


Hard to quite work out Bell’s pricing which is, of course, the plan. They show a $54.95 a month plan with a promotional discount for a 3 year contract that makes it $45.95. They also include, as a promotion some features they normally charge for like Hunt Groups and Attendant service. Either way, its way more expensive than our system. This is likely a bundle that includes other capabilities but hard to tell.

Elsewhere Bell show a plan with 4 price tiers SP1, SP2, SP4 and SP6. It starts at $24.99 a month going up to $30 a month.  The lowest tier SP1 is still $6.49 more than us and has very few features. No Call Transfer, Hold, Waiting, DND, etc. To get those you go to the $27 a month plan. To get Voicemail to email requires SP4 at $28 and to get a mobile client, follow me and simultaneous ring the SP6 package. ALL these packages do not include things like Music on Hold at $20 per month per site.


Shaw have an offer called SmartVoice with pricing tier names like SmartVoice, SmartVoice Collaborative and SmartVoice Mobile starting at $39.95 a month and going up to $59.95. They do offer promo pricing of $26.95 a month which is just as well otherwise no one would buy at those prices! This is still $8.95 or 50% more per month more than us, although pretty close in functionality. It doesn’t include mobile client, call queuing, do not disturb or receptionist/attendant capabilities. For that you need the Collaborative tier at $49.95 a month ($31.95 promo.)

They also talk about the promo only being for new customers and possibly requiring some form of business internet plans.

Point is be careful, the non promo prices are steep and the promo price may require paying for other features.

Caveat Emptor

It is tricky comparing the prices of most products these days.

We had airlines advertising low cost flights by removing things like taxes and airport fees – until forced to show the full price. Then they started charging for bringing a suitcase, meals and even booking a seat.

Car vendors create bundles and packages for their options. Even if you don’t want that sunroof, you may have to get one to get the premium sound package you desire.

Well the same kind of challenge applies to cloud phone systems.  The quick comparison above wasn’t meant to be in-depth but to show that you really need to do your homework.

Promotional pricing is fine, but what happens when that promotion period runs out? Does the price require buying other bundled features you don’t really want? There may be an attractive lower price but it may not include features you need – and force you into higher tiers. Or there may be features that are not part of any tier or bundle and must be paid for separately.

We only have one price. It is lower than all the main competitors in Canada and offers functionality on par or better than their lowest tiers. We did this deliberately as we listened to many small and midsize companies who said they wanted a more affordable phone system. We would love to hear from you.

For more information call 1-877-736-2842 or fill out the form and one of our Unity Connect specialists will reach out to you shortly.